Data Protection

399bwt Privacy Policy — How Your Information Is Kept Safe

Your personal information matters to us at 399bwt. In this Privacy Policy, we clearly set out what data we collect, why we collect it, and how it is protected.

Last Updated: January 2026
Why We Are Different

Our Commitment to Your Privacy

SSL encryption

All your data is protected with 256-bit SSL encryption, keeping your information fully secure with bank-grade safety.

Not Sold to Third Parties

Your personal information is never sold or rented to any third party. That is our commitment.

Minimal Data Collection

We collect only the information necessary to provide our services. No unnecessary data is gathered.

Transparent Data Usage Policy

You will be clearly informed about how your information is being used. Your data is never used for any hidden purpose.

Right to Rectification

You can view, update, or request deletion of your information at any time. Just contact our support team.

Regular Security Reviews

Our security team conducts regular system reviews to ensure your information remains protected at all times.

Important: By creating an account or using the 399bwt platform, you are considered to have accepted this Privacy Policy. Please read it carefully in full.

1Introduction

399bwt is a trusted online gaming platform in Bangladesh. We place the highest priority on protecting our members' personal information. This Privacy Policy explains how 399bwt collects your data, what it is used for, and how it is kept secure.

This policy applies to the 399bwt website, mobile app, and all related services. When you register, make a deposit, or play any game on 399bwt, you voluntarily provide us with certain information. We handle that information with the utmost care.

We believe transparency is the foundation of trust. That is why this Privacy Policy is written in plain, straightforward language — no complex legal jargon.

2What Information Is Collected

399bwt only collects information necessary to provide its services. Below is a detailed list of the data collected:

Type of Data Example Mandatory?
Identity Information Full name, date of birth, national ID number Yes
Contact Information Mobile number, email address Yes
Financial information Mobile banking number (Mobile Banking/Nagad/Rocket), transaction history Yes
Device Information IP address, browser type, device ID Automatic
Gaming information Betting history, win/loss records, session duration Automatic
Verification Documents NID copy, passport copy (for KYC) Where Applicable

We never store your full bank card number, CVV, or mobile banking PIN.

3How Information Is Collected

399bwt collects your information in the following ways:

  • Direct Registration: When you create an account on 399bwt, you voluntarily provide your name, mobile number, and other details.
  • During Transactions: Payment details are automatically recorded during deposits and withdrawals.
  • While Using the Platform: Games played, pages visited, and clicks are automatically recorded.
  • Via cookies: Some information is collected through cookie files while you browse the website.
  • During KYC verification: When identity verification documents are requested, they will be collected.
  • Support Contact Hours: When you contact customer service, a record of that conversation is retained.

4Purpose of Data Use

399bwt uses your information only for specific, legitimate purposes. Your data is never used for unnecessary or unauthorized ends.

  • Account management: To secure registration, login, and account safety.
  • Identity Verification: For KYC verification to prevent fraud and money laundering.
  • Transaction Processing: To ensure deposits and withdrawals are processed correctly.
  • Customer Support: To resolve your issues quickly and improve the quality of our service.
  • Sending Relevant Offers: To keep you informed about promotions and bonus offers tailored to your preferences.
  • Platform Improvement: To analyze user experience and further improve our services.
  • Legal obligations: To meet the requirements of applicable laws and regulatory authorities.
  • Responsible Gaming: To identify problem gaming behavior and provide support to the member.

You can opt out of promotional emails or SMS at any time. Simply contact our support team.

5Data Sharing Policy

399bwt does not sell your information. However, limited data may be shared in certain circumstances:

  • Payment Provider: Required payment details are shared with payment gateways such as Mobile Banking, Nagad, and Rocket to complete transactions.
  • Legal authorities: We are legally required to provide specific information when ordered by a court or requested as part of a government investigation.
  • Technology Partners: Trusted technology providers may have limited access to data for service operations, and are bound by confidentiality agreements.
  • Fraud Prevention: Limited data may be shared with industry-recognized organizations to prevent fraud and misuse.

All third-party partners of 399bwt are contractually required to uphold the same privacy standards. They are responsible for any misuse of your data.

6Cookie Policy

The 399bwt website and app use cookies. Cookies are small text files stored on your device that help improve the functionality of the site.

  • Essential cookies: Essential for core site functionality. Used to maintain login sessions and security.
  • Performance Cookies: Used to analyze which parts of the site are most visited and to improve the overall experience.
  • Preference Cookies: Used to remember your language, theme, and other preferences.
  • Marketing Cookies: Used to show you relevant promotions based on your interests.

You can disable cookies through your browser settings, though doing so may limit some features of the site.

7Data Protection Methods

399bwt follows the highest industry security standards to protect your information. Our security framework includes:

  • All data transmissions are secured using 256-bit SSL/TLS encryption technology.
  • Sensitive data stored in the database is kept in encrypted form.
  • Two-Factor Authentication (2FA) is available.
  • Regular security audits and penetration testing are conducted.
  • Suspicious logins or transactions are detected and blocked in real time.
  • Limited Staff Access Policy — only authorized personnel can access specific data.
  • Regular data backups are stored on secure servers.

If a security breach is suspected, we will notify affected members within 72 hours and take immediate preventive action.

8Your Rights

As a 399bwt member, you have several important rights over your own information:

Right to Access

You may request a copy of the information we have collected about you at any time.

Right to Correction

You may request correction of any inaccurate or outdated information.

Right to Erasure

You may request the deletion of certain data after your account is closed.

Right to Restrict Processing

You may object to the use of your data for specific purposes.

Data Portability

You may request a copy of your data in a readable format.

Marketing Opt-Out

You may request to stop receiving promotional communications at any time.

To exercise any of the above rights [email protected]-. We will respond within 30 business days.

9Third-Party Services & Links

The 399bwt platform uses certain third-party services that operate under their own separate privacy policies. These services include:

  • Payment Gateway: Mobile Banking, Nagad, Rocket — each follows its own security policy.
  • Game providers: Third-party game developers may process certain data on their own servers.
  • Analytics tools: Anonymous data is used to analyze site performance.

We carefully select these partners and ensure their data protection standards through contractual agreements. However, 399bwt is not responsible for the privacy practices on their own platforms.

10Policy Changes

399bwt reserves the right to update this Privacy Policy, in part or in full, at any time. Depending on the nature of the change, we will notify you as follows:

  • For minor changes, this page will be updated with a new date.
  • For significant changes, an SMS will be sent to your registered mobile number or a notification will be posted on the platform.
  • Continued use of the platform after changes are made will be considered acceptance of the updated policy.
  • If you object to the updated policy, you may request to close your account.

Visit this page regularly. The date of the latest update is shown at the top of the page.

11Get in Touch

For any privacy-related questions, complaints, or requests, please contact our dedicated support team:

  • Email: [email protected]
  • Support: 24/7 Live Chat (log in to the platform)
  • Response Time: Usually within 24–48 hours

We take your privacy seriously and are committed to resolving any concerns you may have quickly and effectively.

Get Started Now

Done reading the Privacy Policy? Join 399bwt now.

Your information is completely secure — now you know. Go ahead and open an account and enjoy great games alongside thousands of players from Bangladesh.

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